Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://ikefielddirect.com.au (the “Site”), operated by IKEFIELD TECHNOLOGY PTY LTD.

1. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using industry-standard technologies:

  • Cookies: Data files placed on your device. For more info, visit http://www.allaboutcookies.org.

  • Log files: Track actions occurring on the Site, collecting data including IP address, browser type, and date/time stamps.

  • Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

Security Verification Data: For warehouse pickups, we may temporarily view or record details from your Government-issued ID to prevent fraudulent transactions.

2. HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information to fulfill any orders placed through the Site (including processing payment, arranging for shipping, and providing invoices/confirmations). Additionally, we use this information to:

  • Communication: Coordinate delivery, support, and warranty claims;

  • Fraud Screening: Protect our business and your account from potential risk or fraud;

  • Marketing: Provide you with information or advertising relating to our products or services, in accordance with the preferences you have shared with us.

We use Device Information to help us screen for potential risk and fraud (in particular, your IP address), and to improve and optimize our Site analytics.

3. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with trusted third parties to facilitate our services:

  • Platform: We use Shopify to power our online store.

  • Analytics: We use Google Analytics to understand how customers use the Site.

  • Compliance & Protection: We may share your Personal Information to comply with applicable laws and regulations, respond to lawful requests (e.g., subpoenas), or to otherwise protect our rights and prevent fraudulent activity.

4. BEHAVIOURAL ADVERTISING

We use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising via:

5. DATA RETENTION & SECURITY

When you place an order through the Site, we will maintain your Order Information for our records for operational, warranty, and legal purposes unless and until you ask us to delete this information.

6. MINORS

The Site is not intended for individuals under the age of 18 years.

7. CHANGES

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

8. CONTACT US

For more information about our privacy practices, or if you would like to make a complaint, please contact us by email at support@ikefield.com or by mail using the details provided below:

IKEFIELD TECHNOLOGY PTY LTD Attn: Privacy Officer 17 Corporate Avenue, Rowville VIC 3178, Australia